Shipping Policy

Damaged Plants in Transit Policy

At Lost in the Forrest, we take great care in packaging plants to ensure they arrive safely. Each plant is prepared by securing the soil, then carefully wrapped with polyfil and butcher paper to create protective “plant burritos.” These are placed into boxes with biodegradable packing peanuts to minimize movement during transit. In colder months, heat packs are included when selected at checkout.

However, shipping live plants always carries inherent risk due to handling, temperature fluctuations, and transit conditions that are outside of our control.

For this reason, plants that arrive dead or damaged due to transit conditions are not eligible for refunds or replacements.

We strongly recommend adding a heat pack to your order during colder months. As we are located in Minnesota, temperatures can drop quickly, and any shipment traveling through or to areas below 40°F is at increased risk of cold damage. Orders placed without appropriate weather protection are shipped at the customer’s discretion.

By placing an order, you acknowledge and accept the risks associated with shipping live plants.

Order Processing

We ship orders out Monday-Wednesday to try and avoid shipments getting delayed over the weekends. Orders placed on Monday normally ship out the following week. 

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Questions?

If you have any questions about Route Insurance, our packing process, or plant care upon arrival, feel free to reach out to us at Shop@lostintheforrestco.com — we’re here to help keep your plants thriving!

SHIPPING COST

When shipping live plants, it is important to have them delivered from our shop to your home as quickly as possible. We offer standard Priority Shipping or Express Shipping. Lost in the Forrest will ship with one of the major shipping providers in the United States, depending on availability and pricing. 

Lost in the Forrest offers flat rate shipping based on the approximate weight of your order. While rare, shipping costs may exceed the price paid for shipping at the time of order. Since each plant is unique, weight and size of a plant can vary, leading to differences in the shipping cost. During the shipping process, we will contact you if there are discrepancies and additional shipping costs are required. 

SHIPPING COSTS ARE NOT ELIGIBLE FOR ANY REFUND