Can I combine shipping orders?

Yes! Send us an email with your order numbers!

When will my order ship?

We usually ship items out on Mondays or Tuesdays. If you place an order on Monday or Tuesday it will ship out the following Monday or Tuesday.

When will a plant be in stock?

Unfortunately, due to the high demand across many plants, we are unable to know exactly when a plant will be restocked. Make sure to follow us on social media (@lostintheforrestco) to see sneak peeks and updates.

Will I receive the exact plant that is pictured on your website?

Probably not. Unless specifically stated, the plant you receive will not necessarily be the exact plant pictured. When photographing, we try to find a plant that represents the average plant size. Every plant is different and we can not guarantee a leaf or stem size or count.

Can I return a plant?

We do not accept returns on plants. Please review our full refund and exchange policy.

What do I do if my plant is unhappy when it arrives?

Oh no! Send us pictures and videos as soon as it arrives and we will assess any damage. Please send pictures and videos within 12 hours of delivery.

We are not liable if there was damage due to shipping or shipping delays. We have spent a lot of time perfecting our shipping methods to try and limit any shipping damages. There is always a risk when shipping a live plant.  If damage due to shipping occurs, we can not offer a refund or replacement. We can help give advice on how to help your plant though!

When do you restock items?

Online Thursday at 6:00 PM CST!

When can I pick up my order?

You can pick up your order during any of our open hours. Once you order, your order is bagged up ready for you to come pick up! Please pick up within a few days to ensure your plant's health. Once an order is pulled and bagged, we do not water it. Any damage caused by a delayed pick up will NOT be refunded.

Will I get an email or text saying my order is ready for pick up?

NO! You will recieve a conformation email from your order, but will not get an email saying your order is ready for pick up. You can come in during our open hours to pick up your order.

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