General Questions

When will a plant be in stock?

Unfortunately, due to the high demand across many plants, we are unable to know exactly when a plant will be restocked. Make sure to follow us on social media (@lostintheforrestco) to see sneak peeks and updates.

Will I receive the exact plant that is pictured on your website?

Probably not. Unless specifically stated, the plant you receive will not necessarily be the exact plant pictured. When photographing, we try to find a plant that represents the average plant size. Every plant is different and we can not guarantee a leaf or stem size or count.

When do you restock items?

Online Thursday at 6:00 PM CST!

Can I return a plant?

We do not accept returns on plants. Please review our full refund and exchange policy.

Is your store pet friendly?

Yes! We just ask that your pet is well behaved and on a leash or in a carrier.

Shipping Questions

What should I do when I bring a new plant home?

Leave the plant in the original soil and container for at least 14 days, as repotting the plant right away can cause stress on the plant. Find it a spot in your home!

Can I combine shipping orders?

Yes! Send us an email with your order numbers!

When will my order ship?

We usually ship items out on Mondays or Tuesdays. If you place an order on Monday or Tuesday it will ship out the following Monday or Tuesday.

What do I do if my plant is unhappy when it arrives?

Oh no! Send us pictures and videos as soon as it arrives and we will assess any damage. Please send pictures and videos within 12 hours of delivery.

We are not liable if there was damage due to shipping or shipping delays. We have spent a lot of time perfecting our shipping methods to try and limit any shipping damages. There is always a risk when shipping a live plant.  If damage due to shipping occurs, we will not offer a refund or replacement. No exceptions. We can help give advice on how to help your plant!

Do I need a Heat Pack?

We are located in Minnesota, our winters are cold! Even if you are located in a warmer area, we still recomend a Heat Pack November-April. Please remember that we do not refund customers if plants arrive damaged due to shipping, this includes cold damage.

What is included in Winter Shipping?

Our Winter Shipping includes one 72 Hour Heat Pack. We carefully package each plant with poly fill & butcher paper. Then use biodegradable packing peanuts to protect the plant in transit.

Order Questions

When can I pick up my order?

You can pick up your order during any of our open hours. Once you order, your order is bagged up ready for you to come pick up! Please pick up within a few days to ensure your plant's health. Once an order is pulled and bagged, we do not water it. Any damage caused by a delayed pick up will NOT be refunded.

Will I get an email or text saying my order is ready for pick up?

Yes! Even if you don't receive an email, you can come in during any of our open hours to pick up your order.

Can I pick up my order before or after your open hours? Or on a day that you are closed?

No! We are unable to offer order pick ups outside of our open hours. Even if we have staff in the store when closed, we are unable to allow customers to shop or pick up orders.

Get Nodes Rewards Program Questions

Can I combine a Nodes Discount with a sale you are having?

No, we are unable to combine discounts.

I acciaccidentally made two rewards accounts, can you combine my Nodes on one account?

No, unfortunately we are not able to do this.

I forgot my password, what do I do?

Use the 'Forgot Password' feature to reset the password. If this fails, you may need to make a new account.

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